Taking A Turn?

I talked with Cigna, sigh, once again, today. The lady was nice, and tried to clear up several of the unpaid bills Dennis has accrued over the past year. She was trying to figure out why he needed a primary physician while receiving care at an HMO in Wisconsin. I didn't have the energy to confuse the poor gal. Just get the bills paid and move on, is my latest thinking.

I know the people who help me the most are not paid very well. I know the people that stand in the way of happiness are overpaid, and bonused to boot. I don't understand history well enough to know if this is precisely what our founding fathers wanted for our country. I hope not.

Dennis' PT was here, again, today. She helped us understand getting in and out of bed, and it seems we have been doing the right thing. She worked him for 60 minutes, weights, exercises and walking the halls. I like what I am seeing, and Dennis seems happy with what he is receiving from the RN and PT.

Maybe life is slowing down right now. Maybe solutions are in abundance and problems are in reduction.

Getting Attention

Last night, after cleaning up the latest insurance fiasco, I went online to see what blogs were out there regarding ADP (Automated Data Processing). There were quite a few blogs relating to the stock market and ADP. I took the opportunity to leave a comment on several, regarding the inefficiency of the company.

I also found a site where ADP was recruiting new clients. I filled out a form, with the company name, Ann Is Not Happy, asking for help. I was hoping to capture some one's attention.

Voila! This morning a woman from ADP called me, letting me know she would be my personal contact at ADP. She took all of the latest information, and did one tiny thing that showed me promise. She did NOT point a finger at anyone but ADP.

Tonight, I shall do the same for Cigna.

No Wonder I Am a Cynic

Yesterday, Dennis went to visit his family doctor. Dr. Keifer is the one who Cigna denied as a family practitioner, and held up a few of the insurance claims. I asked him about his credentials, and he told me he has been, always and only, a general practitioner. He has no ENT interest, let alone specialty. Should I call Cigna and let them know?

No.

Today, I went to the pharmacy to pick up one of Dennis' meds. His insurance refused to pay, because his coverage had been terminated.

I wish I could say nice words, but none come to mind.

So I came home, called Cigna, who told me I had to call Medco (his drug coverage), who told me I had to call ADP (where he sends his Cobra payments). I spent the next hour and a half on the phone, once more, talking pleasantly to people who try hard, but aren't able to accomplish much of anything.

I asked the guy, who happened to answer the phone at Cigna, how many calls had been placed on Dennis' behalf since January 1, 2009. Over 75 calls, most of them from one of us, have been generated to fix Dennis' insurance problems. This does not take into consideration the calls to ADP or his drug provider.

No wonder we have been sleeping so much during my spring break.